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Bushman Sands  -

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From R 1,200 for 2 people sharing, a double room including breakfast
Valid until 30-04-2008. Terms and Conditions apply.
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The 4-star Bushman Sands Hotel is a delightful blend of rich heritage and modern luxury. The Hotel comprises of 39 bedrooms around a pool area overlooking the Bushman Sands Golf Course. Original railway houses form the cornerstones of what are now three rows of en suite accommodation - comprising of a choice of standard rooms, luxury rooms and junior suites - each tastefully decorated with locally produced furniture and original art and linked to the main hotel building by walkways lit by Victorian lampposts.

The décor throughout references the legacy of the Khoi San and Alicedale’s railway history. The terraced rooms combine the architectural style of the original buildings with modern four-star finishes, offering a choice of junior suites with king beds and luxury and standard rooms with twin beds.

The five junior suites and eight luxury rooms, each have a private veranda with breathtaking views of the sixth fairway, the Bushmans River and the magnificent hills beyond. The 26 standard rooms overlook landscaped indigenous gardens, the sparkling swimming pool, main hotel building and the final green of the golf course.

The old railway training college was built with imported bricks by Scottish masons in 1900. Now declared a national monument, it has undergone a metamorphosis and emerged as the main Reception building of a prestigious four-star hotel. During its restoration, the bricks in a certain section were painstakingly removed one by one, cleaned and reset. While the hotel rooms, Bunkers Restaurant, Sports and Leisure Centres are light and airy, the décor and dark woods of the main hotel Reception adds the element of grandiosity and a bygone era of discovery, turmoil and unification – a celebration of the fusion between the old and the new.

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Latest Comments / Reviews:
Posted: by Bushman Sands on 24-05-2007 10:33
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Bushman Sands is appreciative of the time taken by Mandy in highlighting her concerns, and the unfortunate incidences that took place during her stay at Bushman Sands. We have viewed her comments in a very serious light. We strongly communicate to the staff that we sell an experience and not facilities, and comments such as these are what we call “moments of truth” or “the finer details”.



We have investigated all of her comments, and can assure you and her that her experience is not in keeping with the service levels we strive to maintain. We want all our guests to enjoy everything on offer at Bushman Sands, and leave with fond memories.



Our objective at bushman Sands is to deliver service of only the highest standard to enhance the experience that each individual has whilst visiting us. We are greatly disappointed that in this case, we did not achieve this objective, and apologise to Mandy for the poor service she and her husband received





Bushman Sands Hotel, Country Golf Estate and Game Reserve is a Private/Public partnership between the Mantis Collection hospitality group and the Eastern Cape Development Corporation. The vision of this partnership was to create a sustainable tourism initiative to uplift the impoverished community of Alicedale. Since its opening in October 2005, our young and unique property has had many achievements, from employing and training local residents who have had no prior exposure to any sector of the hospitality industry, to being recognised world wide and being honoured with awards for Sustainable Tourism. The consistency of service levels obviously depends on how this training is applied in the workplace by the individual himself. We are certainly very proud of our staff and the growth they have shown in confidence, friendliness, ownership and service levels to our valued guests over the past 12 months. While we have come so far in such a short time, there is always room for growth and this kind of feedback is crucial to ensure we move in the right direction to continuously improve our service delivery, focus our training activities and set objectives.



We have already set processes in place, and re-looked at our training programs to ensure that these unfortunate and isolated incidences do not occur in the future. One again, thank you to Mandy for bringing her concerns to our attention.

 
Posted: by Mandy on 02-05-2007 15:43
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I've just gotten back from a stay at the Bushman Sands Hotel. My first impression was that it was amazing, very well looked after, nice and clean, great bathroom and beds! Every staff member was incredibly friendly and helpful, and I think the hotel has spoilt us in that we will now expect this kind of service everywhere we go. The food was excellent as well. My first breakfast there was great, food was warm and very well prepared with a large variety. By the second morning, I was very disappointed to find that we were being served soft, leftover fruit from the day before, as well as old cheeses. Also, there was much less variety. The service was also not great, as we had to find our own cups, plates, etc. as none had been provided for us. We therefore chose not to eat dinner there that evening, in case that was equally disappointing. What was even more disturbing, was that on that afternoon, we had heard the desperate cries of a little dog who had been locked in a room. When we asked about it, the woman at reception told us that it had belonged to the manager, and he had locked it up because it was running around on the grounds. Why was it on the premises in the first place? I wonder whether the manager would like to be locked in a room all day and ignored when he wanted to be let out? And how can anyone be that cruel to their own pets and then advertise a game drive, giving the impression of caring for animals? Give me a break! By the third morning, on the way to the dining room, we walked past someone's room service tray full of crockery that had been lying outside since the day before. The breakfast variety had halved, and the same cheese, which was now hardened and discoloured, was still being served. The fruit was also terrible. I was given french fries instead of the potatoes stated on the menu (who wants to eat deep fried oily chips when they go away to a health spa?). All in all, I think only the friendliness of the staff redeemed this hotel for me, and the cooking... when the food was fresh. I was rather disappointed after the first day.

 
Disclaimer:
Please note that the views expressed in these visitor comments / reviews are those of the author and do not necessarily represent the views of, and should not be attributed to, CityGuideSA or any of it's employees.
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